Dr. Madhusudan Shastri Required Documents for Verification
Before you can fully withdraw funds or activate certain promotions, Kenspin Casino requires a standard Know Your Customer (KYC) check. This means providing clear, valid copies of a few specific documents. Typically, you will need a government-issued photo ID (passport, driver’s license, or national identity card), a proof of address dated within the last three months (utility bill, bank statement, or tax document), and a clear photo of the payment method used for your first deposit (e.g., a partial card photo showing the last four digits and your name). The team uses these to confirm your identity, address, and ownership of the transaction method. Make sure all documents are fully visible and not cropped, with no glare or shadows. Submitting incomplete or unclear files is the most common cause of delays.
Accepted File Formats and Size Rules
To ensure smooth processing, kenspin casino enforces strict format and size guidelines for uploaded documents. Only JPEG, PNG, and PDF files are accepted – other formats like HEIC, TIFF, or BMP will be rejected automatically. Each file must not exceed 5 MB in size. If your scan or photo is larger, compress it using a free online tool or lower the resolution. The table below summarises the key requirements:
| Document Type | Accepted Formats | Max File Size | Key Requirements |
|---|---|---|---|
| Photo ID (passport, driver’s license, national ID) | JPEG, PNG, PDF | 5 MB | Both sides if ID card; clear, no expiration; full page |
| Proof of Address (utility bill, bank statement) | JPEG, PNG, PDF | 5 MB | Dated within 3 months; name and address visible; no redactions |
| Payment method photo (card or e-wallet screenshot) | JPEG, PNG, PDF | 5 MB | Last 4 digits visible; name matches account; no full card number |
Always check that the file extension is one of the allowed types before uploading. If you use a mobile device, the camera app may save images in HEIC format by default – convert them to JPEG first to avoid rejection.
Step-by-Step Upload Instructions
Uploading your documents to Kenspin Casino casino verification portal is straightforward once you know the steps. Follow this ordered list to submit your files correctly:
- Log into your account and navigate to the “My Account” or “Verification” section, usually found under the profile icon.
- Select the document category you are uploading – “ID”, “Proof of Address”, or “Payment Method”.
- Click the “Choose File” button and browse your device for the saved document. Ensure the file is under 5 MB and in JPEG, PNG, or PDF format.
- Before clicking “Upload”, double-check that the document is well-lit, all edges are visible, and there is no text cut off.
- Press “Upload” and wait for the success confirmation message. Repeat for each required document.
- After all files are submitted, you will receive an automatic email acknowledging receipt. The verification team then reviews the set.
After you finish, the system may show a status like “Pending” or “Under Review”. Do not upload duplicate files unless requested – doing so can reset the review queue.
Common Issues and Troubleshooting
Many players encounter problems during the upload process. The most frequent error is “File size exceeds limit”. If your document is larger than 5 MB, reduce the image resolution or use a PDF compressor. Another common issue is “Invalid file format”. Double-check that your file ends with .jpg, .jpeg, .png, or .pdf – not .heic, .bmp, or .tiff. Some users also receive “Document not clear enough” feedback. To avoid this, take photos in bright, even lighting and use a flat surface. If you see an “Internal error” or timeout, refresh the page and try again later, or switch to a different browser. For persistent problems, contact customer support providing a screenshot of the error. Remember that the Kenspin Casino bonus and other offers become available only after your account is fully verified, so resolving issues quickly is essential.
Review Timelines and Next Steps
Once you have submitted all documents, the verification team typically completes the review within 24 to 48 hours on weekdays. During weekends or peak periods, it may take up to 72 hours. You will receive an email notification once your account is either verified or requires additional information. If verified, your withdrawal limits are lifted and you can access the full range of promotions, including the Kenspin Casino no deposit offer and the Kenspin Casino promo code rewards. After verification, you may also qualify for the Kenspin Casino free spins on select slots. Remember to keep your documents updated – if your address changes, upload a new proof of address promptly to avoid future withdrawal blocks. For any questions, the support team is available 24/7 via live chat. We recommend bookmarking the official site – Kenspin Casino – for direct access to your account and the latest updates.
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